- "Sorry to bother you, but I was hoping you could help me out."
"I hope so, too."
- ―Grant Ward and Laura Hayward
Ward posed as a member of the Ohio state gaming commission to approach Laura and ask about Brian. Not believing the story, Laura lied and told him that she had not had any contact with her brother since he returned from Afghanistan.
When Agent Ward left, Laura called her brother to inform about Ward's story, thus alerting him that someone was trying to locate him.
- Brian Hayward † - Brother