- "Take a deep breath, Craig. We're gonna work through this together. I'm not going anywhere."
- ―Benjamin Poindexter to Craig
Craig is a client that calls the Brooklyn Suicide Prevention Center upon having suicidal thoughts.
For a long time, Craig suffered by his abusive stepfather who nearly drove him to commit suicide. Armed himself with M11, Craig however decided to call the Brooklyn Suicide Prevention Center. He contacted with Benjamin Poindexter who asked him standard questions to prevent his suicide.
However, Poindexter made sure that nobody heard him and then asked Craig about his weapon. Poindexter then suggested to Craig that kill his step-father instead of taking his own life.
- M11: Craig informed Benjamin Poindexter that he had thoughts of using the firearm to commit suicide.
- Step-Father † - Victim